From Policy to Practice: Leading a Multigenerational Workforce

Session Summary: Today’s workforce spans four—and soon five—generations, each shaped by different economic realities, technologies, leadership norms, and cultural expectations. In chemicals and manufacturing environments where collaboration, safety, and operational excellence are critical, generational misalignment can quietly impact communication, engagement, and performance. Assumptions about work ethic, loyalty, feedback preferences, or career ambition often create unnecessary friction across teams.

This session explores what it truly takes to collaborate, innovate, and lead effectively across age groups. Through candid discussion and shared experiences, speakers will unpack how different generations prefer to communicate and receive feedback, what motivates them—and what frustrates them—and how expectations around career progression, recognition, and work-life boundaries are evolving. Attendees will gain practical strategies to reduce age-based misinterpretations, adapt leadership approaches without compromising standards, and intentionally design team cultures that bridge generational divides rather than reinforce them. Participants will leave with tools to turn generational diversity into a competitive advantage—strengthening engagement, retention, and performance across the organization. 

Speaker

Nacole B. Hinton

As Vice President, Human Resources & Administration, Nacole oversees the American Chemistry Council’s (ACC) Human Resources, Information Technology, and Business Services functions as well as guides the creation and execution of ACC’s people strategies, programs and initiatives. Primary among her responsibilities is the development of tools and systems to provide critical operational information to the staff of ACC, for purposes of making actionable strategic and operational decisions. Nacole also serves as the plan administrator for ACC’s retirement savings plan and other broad-based welfare plans.

Prior to joining ACC, Nacole was a Principal with PRM Consulting Group, Inc. where she served as Performance Management Practice Leader with executive level involvement in the development and coordination of long-range strategies to achieve business growth and enhanced profitability in the not-for-profit and government market sectors. Previously Nacole was National Vice President of Human Resources for the American Diabetes Association, where she managed the Association’s $66 million employee budget and served as plan administrator for the organization’s retirement and welfare plans.

Earlier in her career, Nacole was a Senior Consultant with PricewaterhouseCoopers where she assisted clients in improving performance by developing business and technological solutions that provided increased efficiency and productivity. Nacole began her career with GEICO, Inc., as a Benefits Analyst.

A former Human Resources Professional Excellence Award honoree, Nacole earned both an MBA in finance and a BBA in business management from Howard University.